Higher scores indicate more effective communication than lower scores. Educating patients on the steps they need to take during their recovery at home reduces the chances that a patient will need to be readmitted to the hospital.īased on a scale of zero-100, this number represents a comparison of patients’ perspectives of how effectively this hospital communicated with patients about the help they would need after discharge relative to patients’ perspectives of how effectively other hospitals communicated with their patients. The measure also summarizes how often patients reported that they were given written information about symptoms or health problems to watch for during their recovery. The Communication about Discharge measure summarizes how well the hospital staff communicated with patients about the help they would need at home after leaving the hospital. The Leapfrog Hospital Safety Grade, Leapfrog's other main initiative, assigns letter grades to hospitals based on their record of patient safety, helping consumers protect themselves and their families from errors, injuries, accidents, and infections.Patients’ perspectives of care are an important part of patient safety. The flagship Leapfrog Hospital Survey and new Leapfrog Ambulatory Surgery Center (ASC) Survey collect and transparently report hospital and ASC performance, empowering purchasers to find the highest-value care and giving consumers the lifesaving information they need to make informed decisions. For more information, visit About The Leapfrog Groupįounded in 2000 by large employers and other purchasers, The Leapfrog Group is a national nonprofit organization driving a movement for giant leaps forward in the quality and safety of American health care. Our mission is to help everyone live a longer, happier, healthier life. NCH is an alliance of 775 physicians and medical facilities in dozens of locations throughout Collier County and southwest Florida that offers nationally recognized, quality health care to our community. The System is more than just two hospitals (referred to as the NCH Baker Hospital and NCH North Naples Hospital) with a total of 713 beds. The NCH Healthcare System is a not-for-profit, multi-facility healthcare system located in Naples, Florida, and is a member of the Mayo Clinic Care Network. It is this passion for providing top-notch care that not only earned us this distinction today, but will help us achieve other momentous awards as we move forward.” “We thank Leapfrog for recognizing the outstanding outcomes NCH provides to the community, and I thank our staff for their efforts and dedication that earned us this notable recognition. “Providing quality care to those we serve has always been at the forefront of our mission to help everyone live a longer, happier, healthier life,” said Paul Hiltz, President & CEO, NCH Healthcare System. The Leapfrog Group, an independent national watchdog organization, assigns an “A,” “B,” “C,” “D,” or “F” grade to hospitals across the country based on over thirty national performance measures reflecting errors, injuries, accidents and infections, as well as systems hospitals have in place to prevent harm. I thank the leadership and workforce of NCH for its commitment to prioritizing patients and their safety, especially during these trying times.” “It is very rare for a hospital to go from a “D” to an “A,” and exceptionally rare to do so this quickly. “An ‘A’ Safety Grade is a tremendous achievement, of which this community should be extremely proud,” said Leah Binder, President and CEO of The Leapfrog Group. “These “A” grades from Leapfrog Group are proof positive that our efforts to continually provide a safe environment for our patients are not only working but are also being nationally recognized as exceptional.” “I am proud of the NCH team for their dedication to patient safety and quality,” said Carlos Quintero, MD, Chief Quality Officer, NCH Healthcare System. Transparency with our staff and community, along with inviting physicians, both independent and employed, to be part of the decision-making process have contributed to the exceptional grades we have received today. Carlos Quintero, to focus efforts on improving quality with an exceptional patient experience. Hospitals should assess their nursing staff levels and core competencies, included nurses in leadership, and develop and implement plans to address any areas of improvement. Kristin Mascotti and Chief Quality Officer, Dr. This hospital scored 120.00 out of 120.00 possible points. We have pulled together a team led by our Chief Medical Officer, Dr. We have transformed the way we review data to improve our quality metrics and enhance the patient experience. In the past two years, NCH has come a long way to achieve today’s A grade from Leapfrog.
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